Your Clinic's Virtual Hearing Aid Assistant.
Routine hearing aid questions answered 24/7 so your clinicians can focus on the care that requires them.
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Patient • Connectivity help • 1:42
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Routine hearing aid questions take up clinical time, stretch front desk capacity, and leave patients waiting when there's no one available to help.
Bluetooth pairing, cleaning, charging, basic troubleshooting. These device questions come in across every location, every day. They matter to patients, but they rarely require clinical expertise to answer.
When your doors close, your patients' questions don't. Without support between visits, patients are left searching for answers on their own. That gap affects patient satisfaction, compliance, and retention.
Every routine question your team fields—along with unnecessary walk-in and drop-off appointments—is time not spent on fittings, diagnostics, and the complex care that only they can provide.
Three steps. Zero hold time.
Via chat on your clinic website or phone, whenever they need help, day or night. No hold time, no voicemail.
Your clinic's own AI assistant walks patients through troubleshooting, device care, and everyday questions.
Routine issues resolved on the spot. Complex needs routed to your team with full context. No information lost.
When a question goes beyond routine device support, the assistant escalates intelligently. Your team gets full context and clear next steps directly in your clinic admin dashboard. No patient is left without a path forward.
Your team gets a complete summary: what the patient asked, what was tried, and what needs attention.
Every escalation includes a summary of the patient's issue, delivered straight to your clinic dashboard, so your team can quickly decide the right course of action.
The virtual assistant knows where device support ends and clinical care begins. No medical advice, ever.
Every conversation flow, escalation path, and guardrail is designed by someone who's lived the workflow firsthand.
An Audiologist CEO who's lived the workflow challenges firsthand, paired with a Principal Engineer from enterprise software. Clinical insight meets production-grade engineering.
Developed and validated through hands-on testing with real hearing aid users, refined based on actual patient interactions, not assumptions.
Professional Poster Award Nominee at the American Academy of Audiology, recognized for advancing how clinics deliver patient support.
See how Tascenda can help reduce routine support demand, protect clinician time, and bring more consistency to your patient experience.